Specifically, the expected outcomes of the COCKPIT project include:
A new governance model to engage and empower citizens in the public service delivery decision making process. The new governance model capitalises on the Web 2.0 mass collaboration applications as the emerging platform for innovative creation, sharing and tracking of citizens’ needs and wishes on public services delivery. At the same time, it enhances SSME, and simulation and visualisation technologies in order to produce an innovative and scientifically-based public service delivery modelling environment. Finally, it empowers citizens with accurate information about the cost and operation of public services so that they can make informed judgements and responsibly engage themselves in the decision making process. The new governance model will be realised by developing innovative approaches and methodologies for the following:
Automatic extraction of citizens’ needs on public services delivery from Web 2.0 mass collaboration applications . The approach will be based on ontology-based opinion mining techniques over citizens’ public service related interactions in blogs, fora, wikis, etc.
Modelling of public services delivery. The approach will establish a formal representation of the multi-disciplinary nature of public services as complex service systems of Web 2.0 collaborative society. Advances in the field of SSME will be extended to the public sector realm in order to arrive at a formal public service representation. It will also establish a method for the generation of critical information about public service delivery, including reliable estimation of the cost and performance of public service delivery, as well as user-friendly simulation and visualisation approaches to the operation of public services.
A deliberative approach to citizens’ engagement in the public service delivery decision making process . The approach will be based on a web-based, two-way dialogue between decision makers and citizens who are empowered in making informed judgement with disclosed information on public service delivery cost and corresponding simulations and visualisations of public services’ operation.
An ICT-based Toolkit for supporting the COCKPIT new Governance Model that empower and engages citizens in the public service delivery decision making process. Specifically, the COCKPIT Toolkit will include:
Piloting and evaluation of the proposed Governance Model in 3 specific demonstrators at Greece, Italy and the Netherlands, respectively. The Greek demonstrator will be the Greek Ministry of Interior, so that citizens’ engagement and empowering in public service delivery can be piloted and evaluated at National level, while in Italy and the Netherlands will be the City of Venice and the City of Tilburg where COCKPIT will be piloted and evaluated at the local level.
Dissemination of the results of the project and formulation of a viable and sustainable exploitation strategy. Special attention will be put on the possible synergies in best practice exchange between EU ICT Industry and the EU Public Sector in relation to service modelling and delivery decision making process.